CUSTOMER INFO

Shipping & Returns

Gray Collar is still in launch/pre-order preparation. These policies create a clear customer-facing structure before checkout goes live.

Shipping

Shipping times and carriers will be confirmed when product ordering goes live. Future product pages should state whether an item is in stock, pre-order, made-to-order, or a prototype.

Returns

Unworn and unused apparel should be eligible for return or exchange within the posted return window once sales begin. Final terms should be confirmed before checkout is activated.

Exchanges

Size exchanges should be supported when inventory allows. The Size Guide page should be reviewed before ordering.

Order Support

Order support will use orders@graycollarwork.com once website-specific email is configured.